Shipping & Returns
At Munie&Co, we strive to provide fast and reliable shipping to our valued customers. Here's what you need to know about our shipping policy:
1. Shipping Locations: We currently offer shipping within [list the countries or regions where you deliver]. If you are located outside of these areas, please contact our customer support team, and we will do our best to accommodate your request.
2. Processing Time: Once your order is placed, we aim to process and ship it within 1-3 business days. Please note that processing time may vary during peak seasons or promotional periods.
3. Shipping Methods: We partner with trusted shipping carriers to ensure your order arrives safely and on time. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.
4. Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier's online tracking system.
Returns & Refunds Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and refunds policy. Here are the key points to keep in mind:
1. Eligibility: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Please make sure to include all accessories, manuals, and tags.
2. Timeframe: You have 14 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot accept returns.
3. Return Process: To initiate a return, please contact our customer support team with your order number and the reason for the return. They will guide you through the process and provide you with the necessary instructions.
4. Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5-7 business days.
Please note that certain items, such as personalized or perishable goods, may not be eligible for return due to their nature. Additionally, return shipping costs may apply, unless the return is due to an error on our part.
If you have any questions or need further assistance regarding shipping or returns, please don't hesitate to reach out to our customer support team. We're here to help!